Technical Help
Technical support for this course is available 24/7/365 through the ASU Help Center. If you are having a problem with any part of the site, use the links to the right to contact Herberger Online
Technical Support.
In either case, please be a specific as you can regarding the problem.
Media
Generally, media in this course will play without additional software as long as your web browser is up to date. If you have trouble with the media please contact technical support for assistance.
Course Documents
Most course documents are in PDF form, so you'll need to have Adobe Reader installed on your computer. There's a link to the right that goes to Adobe's home page, where you can get Reader under the 'Downloads' section.
Network Connections
Some of the videos in this course are fairly large, and will require a fast network connection. If you encounter trouble with any video playback, contact us and let us know. However, most video problems students encounter are related to local network issues (i.e. slow connection speeds), which, unfortunately, is out of our control.
Technical Support
- Technical Support by E-mail
- Technical Support by Phone
Do not contact your instructor with technical questions.
Plugins You Might Need
Video Check
The sample below is from this course, and is embedded the same way it would be in a lecture or assessment. If you can play this media, you should be okay for all the material in this class.
This video requires Adobe Flash Player or support for HTML 5 video. If the video is not loading, please download Adobe Flash Player. If you need help, visit the help tab above to open a support request.